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PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / sr_CS / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Agents
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#General Settings
---
agent_name_format:
 title: Formatiranje Imena Agenta
 content: >
 Izaberi format za imena agenata u celom sistemu. Email šabloni će ih koristiti za imena ako nije naveden nijedan drugi format.
staff_identity_masking:
 title: Maskiranje identiteta osoblja
 content: >
 Ako je omogućeno, ovo će sakriti agentovo ime od klijenta tokom komunikacije.
disable_agent_collabs:
 title: Onemogući saradnju agenata
 content: >
 If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. Note: This setting is global for all User created Tickets via API, Piping, and Fetching.
#Authentication settings
agent_password_policy:
 title: Password Management Policy
 content: >
 Chose a Password Policy for Agents. Additional policies can be added by installing Password Policy plugins.
allow_password_resets:
 title: Dozvoli promene lozinki
 content: >
 Omogućite ovo svojstvo ako biste želeli da prikažeteZaboravio sam lozinkulink na Stranici za prijavu Osobljaposle neuspelog pokušaja prijave.
reset_token_expiration:
 title: Prozor resetovanja lozinke
 content: >
 Izaberite maksimalno vreme mirovanja (u minutima) za koje će Tokeni za promenu lozinke biti važeći. Kada agent zahteva resetovanje lozinke, šalje se imejl sa tokenom koji će dozvoliti izmenu.
staff_session_timeout:
 title: Vreme neaktivnosti agenta prije automatske odjave
 content: >
 Izaberite maksimalno vreme mirovanja (u minutima) pre nego što je potrebno da se agent ponovo uloguje. Ako biste želeli da onemogućite Kraj Sesije Osoblja, unesite 0.
bind_staff_session_to_ip:
 title: Poveži sesiju agenta za IP adresom
 content: >
 Omogućite ovo ako biste želeli da se agent upamti po svojoj trenutnoj IP adresi prilikom prijavljivanja. Ovo podešavanje nije preporučivo za korisnike kojima se IP adrese dodeljuju dinamički.
require_agent_2fa:
 title: Require Two Factor Authentication
 content: >
 Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk.

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]