ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / ko / help / tips

#This is popup help messages for the Admin Panel -> Settings -> Knowledgebase
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
knowledge_base_settings:
  title: 지식베이스(Knowledge base) 설정
  content: >

knowledge_base_status:
  title: 지식베이스(Knowledge base) 상태
  content: >
    공개 지식베이스(Knowledge base)에 사용자가 직접 접근할 수 있도록 하려면 이 설정을 활성화하세요. <br> <br> 지식베이스(Knowledge base)의 카테고리 및 FAQ는 내부용 (에이전트만 조회 가능)로 설정할 수 있습니다.
  links:
    - 
      title: 지식베이스(Knowledge base) 관리
      href: /scp/kb.php
restrict_kb:
  title: 기술자료실에 대한 접근을 제한
  content: >
    등록되지 않은 사용자가 지식베이스(Knowledge base)에 접근하는 것을 막으려면 이 설정을 활성화하세요.
  links:
    - 
      title: 접근 제어 설정
      href: /scp/settings.php?t=users
canned_responses:
  title: Canned Responses
  content: >
    에이전트가 티케에 대해 응답할 때 <span class="doc-desc-title">Canned Responses</span>을 사용하도록 허용하려면 이 설정을 활성화하세요.
  links:
    - 
      title: 답변 템플릿 관리
      href: /scp/canned.php

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]