ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / pt_BR / 1.14.x / help / tips

---
#This is popup help messages for the Admin Panel -> Settings -> Knowledgebase
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
#---
knowledge_base_settings:
  title: Configurações da Base de conhecimento
  0: >

knowledge_base_status:
  title: Status da Base de conhecimento
  content: >
    Habilite essa configuração para permitir aos usuários acesso de auto-atendimento para seus artigos da base de conhecimento público. Categorias de <br><br>base de conhecimento e FAQs podem ser feitas internamente (visíveis somente por agentes).
  links:
    - 
      title: Gerenciar a Base de conhecimento
      href: /scp/kb.php
restrict_kb:
  title: Restringir Acesso à Base de Conhecimento
  content: >
    Ative esta opção para impedir usuários não cadastrados acessem seus artigos da base de conhecimento na interface do cliente.
  links:
    - 
      title: Configurações de controle de acesso
      href: /scp/settings.php?t=users
canned_responses:
  title: Resposta pronta
  content: >
    Habilite essa configuração para permitir que os agentes possam usar <span class="doc-desc-title"> Respostas Prontas</span> ao responder os Tikets .
  links:
    - 
      title: Gerenciar respostas criadas
      href: /scp/canned.php

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]