ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / ca / help / tips

#This is popup help messages for the Admin Panel -> Manage -> SLA Plan
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
name:
 title: Nom
 content: >
 Trie un nom descriptiu per aquest Pla SLA que reflectirà el seu propòsit.
grace_period:
 title: Període de Gràcia
 content: >
 Determineu el nombre d'hores després de crear un ticket que es marcarà automàticament com a vençut. Les hores es compten durant la Programació especificada. La jerarquia és Programació dels Departaments, Programació SLA i la programació per defecte del sistema. Si no hi ha cap Programació configurada, les hores es comptabilitzaran 24/7 (fins i tot després de l’horari laboral) fins que el Ticket hagi vençut. 
transient:
 title: Transitori
 content: >
 SLAs transitòries es consideren temporals i poden ser invalidades per una SLA no transitoria Transferència de departament o quan es canvia el seu tema d'ajuda.
schedule:
 title: Programar
 content: >
 Trieu la programació que utilitzarà aquest SLA quan procesi els tickets vençuts. Tingueu en compte que la configuració del departament pot anul·lar aquesta programació.
 links:
 - 
 title: Gestiona les programacions
 href: /scp/schedules.php

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]