ꦫꦣꦺꦤ꧀ꦄꦤ꧀ꦠꦱꦺꦤ

PATH: home / centosnipponia / public_html / ticketing.nipponia.com / include / i18n / ca / help / tips

#This is popup help messages for the Account Panel ->
#Fields:
#title - Shown in bold at the top of the popover window
#content - The body of the help popover
#links - List of links shows below the content
#title - Link title
#href - href of link (links starting with / are translated to the
#helpdesk installation path)
#The key names such as 'helpdesk_name' should not be translated as they
#must match the HTML #ids put into the page template.
---
page_title:
 title: Alertes i avisos
 content: >
 Les Alertes i els avisos son notificacions de email enviades als agents automàticament quan s'activen diversos Tickets.
ticket_alert:
 title: Alerta de nou Ticket
 content: >
 Avís enviat als Agents quan es crea un nou Ticket. no s'enviara aquesta alerta si el Ticket és auto-assignat mitjançant un filtre de Tickets o un tema ajuda.
 links:
 - 
 title: Plantilla predeterminada per a una Alerta de un nou Ticket
 href: /scp/templates.php?default_for=ticket.alert
message_alert:
 title: Alerta de nou missatge
 content: >
 Avís enviat als Agents quan l'usuari afegeix un missatge a un Ticket existent.
 links:
 - 
 title: Plantilla per defecte per a un Avís de nou missatge
 href: /scp/templates.php?default_for=message.alert
internal_note_alert:
 title: Alerta de nova activitat interna
 content: >
 L'alerta es enviada als agents quan una activitat interna com una nota interna o la resposta d'un agent és afegida al Ticket.
 links:
 - 
 title: Plantilla per defecte d'activitat de Ticket
 href: /scp/templates.php?default_for=note.alert
assignment_alert:
 title: alerta de assignació del Ticket
 content: >
 Avís enviat als Agents en l'assignació de Ticket.
 links:
 - 
 title: Plantilla per defecte d'Alerta d'assignació de Ticket
 href: /scp/templates.php?default_for=assigned.alert
transfer_alert:
 title: Alerta de trasllat
 content: >
 Avís enviat als Agents de la transferència de Ticket entre departaments.
 links:
 - 
 title: Plantilla predeterminada d'Alerta de trasllat
 href: /scp/templates.php?default_for=transfer.alert
overdue_alert:
 title: Alerta endarrerida de Ticket
 content: >
 Avís enviat als Agents quan un Ticket esdevé endarrerit basat en SLA o venciment de la data.
 links:
 - 
 title: Plantilla predeterminada per a una Alerta de Ticket caducat
 href: /scp/templates.php?default_for=ticket.overdue
 - 
 title: Administrar SLAs
 href: /scp/slas.php
system_alerts:
 title: Alertes del sitema
 content: >
 Els esdeveniments significatius de sistema que s'envien a l'administrador (%{config.admin_email}). Depenent de la configuració del Nivell de registre, els actes es fan també disponibles en el Sistema de registres
 links:
 - 
 title: Visualitza els registres de sistema
 href: /scp/logs.php
 - 
 title: Canviar l'email de l'administrador
 href: /scp/settings.php?t=emails

[+] ..
[-] manage.helptopic.yaml [edit]
[-] install.yaml [edit]
[-] tickets.queue.yaml [edit]
[-] emails.banlist.yaml [edit]
[-] settings.tasks.yaml [edit]
[-] settings.users.yaml [edit]
[-] dashboard.my_profile.yaml [edit]
[-] staff.departments.yaml [edit]
[-] emails.diagnostic.yaml [edit]
[-] org.yaml [edit]
[-] forms.yaml [edit]
[-] staff.yaml [edit]
[-] settings.kb.yaml [edit]
[-] staff.agents.yaml [edit]
[-] staff.team.yaml [edit]
[-] staff.agent.yaml [edit]
[-] settings.autoresponder.yaml [edit]
[-] staff.staff_members.yaml [edit]
[-] knowledgebase.category.yaml [edit]
[-] settings.agents.yaml [edit]
[-] settings.alerts.yaml [edit]
[-] manage.custom_list.yaml [edit]
[-] emails.email.yaml [edit]
[-] dashboard.audit_logs.yaml [edit]
[-] staff.department.yaml [edit]
[-] manage.api_keys.yaml [edit]
[-] manage.pages.yaml [edit]
[-] dashboard.dashboard.yaml [edit]
[-] dashboard.system_logs.yaml [edit]
[-] tasks.queue.yaml [edit]
[-] settings.ticket.yaml [edit]
[-] knowledgebase.canned_response.yaml [edit]
[-] manage.sla.yaml [edit]
[-] settings.pages.yaml [edit]
[-] emails.template.yaml [edit]
[-] settings.email.yaml [edit]
[-] staff.groups.yaml [edit]
[-] knowledgebase.faq.yaml [edit]
[-] dashboard.staff_directory.yaml [edit]
[-] manage.schedule.yaml [edit]
[-] settings.system.yaml [edit]
[-] manage.filter.yaml [edit]